Customer testimonials

It’s always nice to be appreciated.
If you’ve got a compliment you can
throw our way, don’t keep it to yourself -
send us a message and we’ll post it up
on this page.

Serious have taken complete responsibility for the maintenance of our wet-waste management systems since 2000. They provide a professional service and a reliable response to emergency breakdowns.

Mr Christmas
Marston's Brewery PLC

I just wanted to say thanks to you and the serious team for an absolutely fabulous service. I have been working with you for ten years and the service has been exemplary. It is never a problem if we call needing extra empties and help. You are always prompt and on time and your drivers are always more than polite (somewhat of a rarity!).

Centre Manager, Coventry

Serious designed and installed waste management and sewage treatment plants at two of our sites where existing equipment was failing and coming under scrutiny of the Environment Agency. They helped us liaise with the Environment Agency, turning almost certain prosecution into an amicable relationship. Their help has been invaluable.

Mr. Darvill
Forum Projects

I’m writing to compliment your company regarding Mr. Trevor Wellman, one of your service engineers. Trevor attended our site for the first time last week to service our pumping stations. I was very impressed by his knowledge and skill, and it was a pleasure to work alongside him. He even highlighted areas of concern that we’ll be addressing with our construction company - none of which were picked up by our previous contractors. I look forward to a long and successful relationship with Serious.

Mr. Arrowsmith
Facilities Engineer, M6 Toll

The standard of workmanship and the level of motivation shown by your staff was excellent. The Borough Council will use your company for this type of work in the future.

Mr. Lane
Broxtowe Borough Council

Your driver was great, he did a really good job and made sure the site was left neat and tidy afterwards. Using Serious has been a very pleasant experience.

Mr Orrock
Filchester Ltd

Everything your experienced workforce has done for Bromsgrove district council - as well as the equipment and machinery you’ve supplied - has been more than satisfactory. You’ve responded to all call-outs, including emergencies, promptly and I’ll be recommending yourselves to other authorities.

Mr. Bailey, Corporate Director
Bromsgrove District Council

When the pump station failed at one of our caravan parks on a busy weekend, we needed to fix the problem quickly. David arrived and sorted the problem, which meant no disruption for our customers. Thank you.

Mr. Foster
Kendal Caravans

Thank you for such as professional service. I had a problem with my sewage treatment plant and your office staff and engineers acted very promptly in diagnosing the issues and then fitting a new blower.

Mr Twigg

I’d just like to say thank you for coming out so quickly and resolving what had become a big issue. I called at 8.30am on New Years Eve as our ‘system’ was full and backing up. We had 50 people coming that evening for a party so you can imagine my panic. Immediately after speaking to your calm and professional staff, my blood pressure went back to normal. Duly, the driver arrived at 1pm and stayed to help clean and clear the system down. Exceptional service.

Mr. Hiorns

You emptied 4 of our septic tanks recently and I have to tell you how superb it is to see somebody around here emptying them properly, and not just sucking out the water! Steve was exceptionally knowledgable and professional throughout the job. We are really glad to have found you and will certainly spread the word.

Greg & Nina

What a splendid job you have done for us today. I was unhappy with the last tanker company we used and I am just so pleased with the service you have provided, especially because it is a very tricky septic tank to get to. Lee was clean, tidy, well turned out and the garden looks immaculate - a dream come true.

Mrs Skingley

Scott emptied my sewage treatment plant this morning and I am so impressed with Serious. From booking in the job through to Scotts recommendations, you have been very helpful and knowledgable, Excellent.

Mr. Herbert

Just a very quick email to say thank you Adam for arranging the speedy service regarding our septic tank.  The Serious employee who arrived this morning was courteous, pleasant and efficient and provided excellent customer service - may we pass on our compliments and thanks to Serious and Jim.  As a result, we will not hesitate to use your service again and also recommend Serious to other potential customers.