what our customers say

"The day I phoned in, you came straight out to us and just got on with it. You did a wonderful job. A terrific service - thank you."

"Serious designed and installed waste management and sewage treatment plants at two of our sites where existing equipment was failing and coming under scrutiny of the Environment Agency. They helped us liaise with the Environment Agency, turning almost certain prosecution into an amicable relationship. Their help has been invaluable."

"Serious have taken complete responsibility for the maintenance of our wet-waste management systems since 2000. They provide a professional service and a reliable response to emergency breakdowns."

"Many thanks. Your nice chaps did the tank emptying with no mess at all."

"I'm writing to compliment your company regarding Mr. Trevor Wellman, one of your service engineers. Trevor attended our site for the first time last week to service our pumping stations. I was very impressed by his knowledge and skill, and it was a pleasure to work alongside him. He even highlighted areas of concern that we'll be addressing with our construction company - none of which were picked up by our previous contractors. I look forward to a long and successful relationship with Serious."

"I'd just like to say thank you for coming out so quickly and resolving what had become a big issue. I called at 8.30am on New Years Eve as our 'system' was full and backing up. We had 50 people coming that evening for a party so you can imagine my panic. Immediately after speaking to your calm and professional staff, my blood pressure went back to normal. Duly, the driver arrived at 1pm and stayed to help clean and clear the system down. Exceptional service."

"We've been working with Serious since 1995. I use their maintenance package because I know how reliable their call-out service is."

"Thank you for a wonderful service. The best job done in 10 years. Your young man was great and checked every aspect of my septic tank problems. I will be very happy to have a contract with your company while he is an employee."

"Everything your experienced workforce has done for Bromsgrove district council - as well as the equipment and machinery you've supplied - has been more than satisfactory. You've responded to all call-outs, including emergencies, promptly and I'll be recommending yourselves to other authorities."

"Many thanks for getting me out of a pickle, your service was excellent and I really appreciated it. I'll certainly recommend you."

"I'm pleased to announce that, last year, we helped nearly one million people gain access to safe, clean water - and over one and a half million people gain access to sanitation. None of this would have happened without your help. So on behalf of all those for whom safe water and sanitation is now a reality - thank you!"

"For obvious reasons, I hope I don't need to use your services again but I was very happy with your company, and impressed with your team's professionalism."

"The standard of workmanship and the level of motivation shown by your staff was excellent. The Borough Council will use your company for this type of work in the future."

"I rarely compliment companies on how they do business but I must say I was amazed at how quickly you could get to me. Your engineer, Bob, put my mind at ease and promised that they'd be there until the job was done. He's a credit to your company and I would have no hesitation in recommending your services to my friends and family."

"Once again, thanks for your efficient service"

"I would just like to thank Ray for all your help over the past six weeks. I am sure that the situation would not have been resolved so quickly, if not for Ray's knowledge and ability. The quality of service I have received has been exceptional and reassuring."

"I would like to thank you for the prompt and effective service, particularly the efficiency of the tanker operator."

"Please would you thank Bob who came to empty my septic tank. He was very, very helpful and nothing was too much trouble for him."

"I would like you to know how very helpful your driver / operator was when he came to empty my tank. Excellent service - thanks."

"I have always had a good reliable service from Serious and this occasion was no exception. Your driver was particularly courteous and a good ambassador for your company."

"Thank you for an excellent service, Jerry was very helpful"

"When the pump station failed at one of our caravan parks on a busy weekend, we needed to fix the problem quickly. David arrived and sorted the problem, which meant no disruption for our customers. Thank you."

"I just had to ring in and tell you what a good, efficient company Serious is. Scott was absolutely brilliant."

"Jerry did a great job this morning....a thoroughly nice chap."

"I wanted to let you know how polite, punctual and forthcoming with easy to understand advice Darren and Scott have been over the last 20 years of emptying my septic tank. They answered all my questions and had excellent product knowledge. Thank you."

"Darren and Scott were brilliant when emptying my septic tank, very helpful. See you next year, and I will recommend you to others."

" You emptied 4 of our septic tanks recently and I have to tell you how superb it is to see somebody around here emptying them properly, and not just sucking out the water! Steve was exceptionally knowledgable and professional throughout the job. We are really glad to have found you and will certainly spread the word."

"What a splendid job you have done for us today. I was unhappy with the last tanker company we used and I am just so pleased with the service you have provided, especially because it is a very tricky septic tank to get to. Lee was clean, tidy, well turned out and the garden looks immaculate - a dream come true."

"Scott emptied my sewage treatment plant this morning and I am so impressed with Serious. From booking in the job through to Scotts recommendations, you have been very helpful and knowledgable, Excellent."

"I wanted to phone you to say thank you for doing such a smashing job. Brian was helpful, quiet, clean, quick and he didn't disturb me once. We had a problem with the septic tank lid and he fixed it without any hassle."

"Our septic tank was really full over the New Year and I am so pleased Brian and Colin arrived when they say they would. This is the first time we have lived in a property with a septic tank and we are so grateful for the help and advice given to us. When they had finished emptying it, they checked the pipework and tank and we are grateful for the peace of mind knowing everything is in good working order. Thank you!"

"Thank you for your speed, professional and friendly service both in booking in to have the septic tank emptied and the service provided by Kevin. He was particually helpful as we have only recently moved in and did not know anything about owning a septic tank."